Privacy Policy, Complaints Policy and Terms and Conditions

Privacy Policy for Town and Country Electrics Ltd.

At Town and Country Electrics Ltd. we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure its protection.

1. Information We Collect:
• Personal Information: When you use our services or interact with us, we may collect personal information such as your name, contact details, address, and payment information.
• Usage Information: We may collect information about how you use our website, such as your browsing activities, IP address, device information, and cookies.

2. How We Use Your Information:
• Providing Services: We use your personal information to provide electrician services, fulfill your requests, and communicate with you.
• Improving Services: We may use your information to analyze trends, improve our services, and customize your experience.
• Marketing: With your consent, we may use your information to send you promotional materials or updates about our services.

3. Information Sharing:
• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services.
• Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.

4. Data Security:
• We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Choices:
• You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us.
• You can manage your cookie preferences through your browser settings.

6. Children’s Privacy:
• Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

7. Changes to this Policy:
• We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us:
• If you have any questions or concerns about our Privacy Policy or practices, please contact us at hello@tandcelectrics.co.uk or 07946 349089

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Last Updated: 27.03.24

Complaints Policy for Town and Country Electrics Ltd.

At Town and Country Electrics Ltd. we strive to provide high-quality services to our customers. We value your feedback and take any complaints seriously. This Complaints Policy outlines the steps to address and resolve any concerns you may have.

1. How to Make a Complaint:

• You can make a complaint by contacting us via phone, email, or in person. Our contact information is available on our website and other communication channels.

2. Complaint Handling Process:

• Upon receiving your complaint, we will acknowledge it promptly.    

• Our team will thoroughly investigate your complaint to understand the issue and its underlying causes.

• We aim to resolve complaints in a timely manner and will keep you informed of the progress throughout the process.

• If additional information is required to investigate your complaint, we may contact you for further details.

• We treat all complaints confidentially and handle them with sensitivity and impartiality.

3. Resolution and Communication:

• Once the investigation is complete, we will communicate our findings and proposed resolution to you.

• If we find that we are at fault, we will take appropriate measures to address the issue and prevent it from recurring in the future.

• We are committed to resolving complaints to your satisfaction and will work with you to find a suitable resolution.

4. Escalation Process:

• If you are not satisfied with the initial resolution provided, you may request further escalation of your complaint.

• Your complaint can be reviewed by external resolution, by referring to: citizensadvice.org.uk or 0800 144 8848

5. Feedback and Improvement:

• We value your feedback and use it to continuously improve our services.

• After your complaint has been resolved, we may follow up with you to ensure that you are satisfied with the outcome and to gather any additional feedback.

6. Contact Us:

• If you have any questions or wish to make a complaint, please contact us hello@tandcelectrics.co.uk or 07946 349089

7. Recording and Monitoring:

• We maintain records of all complaints received, including details of the issue, investigation process, and resolution.

• This information is used for monitoring purposes and to identify opportunities for improvement in our services.

We are committed to addressing your concerns promptly and fairly in accordance with this Complaints Policy.

Last Updated: 27.03.24

Terms and Conditions for Town and Country Electrics Ltd.

These terms and conditions outline the rules and regulations for the use of Town and Country Electrics Ltd.’s services.

By accessing this website and using our services, you accept these terms and conditions in full. Do not continue to use Town and Country Electrics Ltd.’s services if you do not accept all of the terms and conditions stated on this page.

1. Services:

• Town and Country Electrics Ltd. provides electrical services including installation, maintenance, and repair.

• All services are provided by qualified electricians.

2. Payment:

• Payment terms are provided upon request and may vary depending on the nature of the service.

• Payment is due upon completion of the service unless otherwise agreed upon in writing.

3. Appointment Scheduling:

• Appointments for services can be scheduled by contacting Town and Country Electrics Ltd. via phone, email, or through our website.

• We will make every effort to accommodate your preferred appointment time, subject to availability.

4. Cancellations and Rescheduling:

• If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

• Failure to provide sufficient notice may result in a cancellation fee.

5. Liability:

• While Town and Country Electrics Ltd. takes every precaution to ensure the safety and quality of our services, we cannot be held liable for any damages or injuries resulting from the use of our services.

• Customers are responsible for ensuring that their premises comply with all relevant safety regulations and standards.

6. Warranty:

• We offer a warranty on our services, details of which are provided upon request.

• Our warranty covers defects in workmanship and materials for a specified period of time.

7. Intellectual Property:

• All content, including logos, images, and text, on the Town and Country Electrics Ltd. website is the property of Town and Country Electrics Ltd. and may not be used or reproduced without permission.

8. Governing Law:

• These terms and conditions are governed by and construed in accordance with the laws of Great Britain Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Great Britain.

9. Changes to Terms and Conditions:

• Town and Country Electrics Ltd. reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on this page.

By using our services, you agree to abide by these terms and conditions.

Last Updated: 27.03.24